Backstage Roles & Privacy

Context:

Backstage has certain rules that together grant access to the tool itself, as well as offer a seamless navigational experience to its users as they monitor, customize, and configure their campaign settings. With that in mind, Backstage has two access levels:

  1. Backstage Role
  2. Privacy settings

Backstage Role

Each user will be assigned an overarching role which are classified as follows:

  1. Adminstrator
  2. Analyst
  3. Agent

Please note that Agents will only be given access to Backstage at a future date. For more information please contact your Whisbi administrator.

Privacy

Each user will have varying visibilities and therefore access to specific sections within Backstage depending on the campaign selected and its corresponding campaign privacy settings. The sections each user has access to, on a campaign level, can be defined below:

  1. Users with Administrator as their privacy settings for a given campaign have access to:
    • Dashboard & Reports
    • Teams & Users
    • Service Configuration
    • Account Settings
    • Help Center
    • My Profile
  2. Users with Analyst as their privacy settings for a given campaign have access to:
    • Dashboard & Reports
    • Help Center
    • My Profile
  3. Users with Agent as their privacy settings for a given campaign have access to:
    • Help Center
    • My Profile