Broadcast by Whisbi > Perform a live broadcast > Manage viewers and comments > Block users

Block users

‘Protect your presenters from a negative broadcasting experience’

Context
During Whisbi broadcasts the presenters get a lot of questions from different people with different purposes. To give the presenter a positive experience it is important that the camera operator or the presenter can manage users and comments.


Problem

Presenters may feel offended by the words of certain users. Each client has a specific set of rules about what a presenter should be able to block to work safely and comfortably. Users may troll with irrelevant questions and comments about the presenter, or a specific topic. They may attempt to confuse the presenter in the process of doing a broadcast or selling its product or services. 

Solution

There are two options to ensure a positive broadcast experience for the presenter: “block users” if the users are offensive, irrelevant, etc. and “blocked words”. “Blocked words” is a predefined list that needs to be set on an account base. We suggest taking the time to think about this list and review it after 2 weeks to improve it. 

How to start using those features?

Block users:

  • When you are in a session and comments come through, you can click/tap on a comment to see the option to block a specific user. After blocking a user the user will not be able to respond and the presenter will see the comments of the user transparent and disabled. 
  • You can also block users in the new feature called ‘Split mode’.

Block words:

  • The list with blocked words will appear on the account level and it will block all the words in that list for the presenter with ‘***’, so the presenter will not be able to see those words.
  • Implementation of this list goes through the Ops-team.

See how it works in the screenshots on the next page.

Implementation:

Ensure that the customer has an iOS device that meets the following requirements to be able to stream a broadcast:

  • iPad Pro 2019 or later, 11 inch (or higher) with A12X processor and 256 GB capacity, running iOS 12.0 or later
  • iPhone X or later, with 128 GB running iOS 12.0 or later