Broadcast by Whisbi > Perform a live broadcast > Recover your session

Recover your session

‘Immediately recover a broadcast session that dropped due to network issues’

Context

Network stability is a key factor in keeping a broadcast stream live. When broadcasting from shared networks (for example from home wifi or a car dealership with a mobile phone connection) streams can drop when bandwidth availability changes without notice due to shared and unstable networks. This can be caused by in-home usage (shared with other devices and people), or public network congestion at the local terminals. 

Problem

In enterprise broadcast, keeping an audience is crucial, and minimising the downtime when a broadcast stream drops is very important to brand image and productivity.

When can a broadcast drop?

  1. A broadcast gets cut due to a dramatic decrease in the bandwidth of the network.
  2. The broadcast device goes offline due to network/Wi-Fi loss.
  3. The broadcast device gets interrupted by an Operating System (OS) action, for example, a call or an OS-crash.
  4. The broadcast app crashes.

Solution

We introduce the new setting for immediate broadcast recovery after a drop:

“Recover broadcast on this device”

By enabling this setting you will be able to recover a broadcast stream that was started from THIS DEVICE. If you are broadcasting with other presenters, they will be automatically connected to the recovered broadcast stream.

How do I recover a broadcast?

  1. You can recover a broadcast within 5 minutes of the stream being dropped.
  2. Log in, using the same device from which the broadcast was initiated.
  3. Choose the channel you were broadcasting on.
  4. If this is your first time recovering a broadcast, go to settings, and enable “Recover broadcast on this device.”
  5. Close settings, and in the main interface press “Start broadcast”
  6. You will be asked to confirm that you want to recover the broadcast session, “A session is opened. Do you want to recover the session?” Answer, “Yes” to proceed.
  7. You will be asked to confirm your choice, “Are you sure you want to recover the session?” If you confirm “Yes,” the broadcast session will be reconnected, and streaming will continue.
  8. The recovered broadcast stream will display the live questions, the live time, and the live likes, with data continuing where they left off.

How do I terminate a broadcast that was dropped?

  1. You can terminate a broadcast within 5 minutes of the stream being dropped. You may want to do this to clear viewers from the channel before a new broadcast.
  2. Log in, using the same device from which the broadcast was initiated.
  3. Choose the channel you were broadcasting on.
  4. If this is your first time terminating or recovering a broadcast, go to settings, and enable “Recover broadcast on this device.”
  5. Close settings, and in the main interface press “Start broadcast”
  6. You will be asked to confirm that you want to recover the broadcast session, “A session is opened. Do you want to recover the session?” Answer, “NO” to proceed.
  7. You will be asked to confirm your choice, “Are you sure you want to recover the session?” If you confirm “Yes,” the broadcast session will be reconnected, and streaming will continue.
  8. The broadcast stream will be terminated, all data will stop from that moment and the session will close.

Below you will see the visual flow of recovering and closing a broadcast session from the same device.

Apply the above workflow when your network cuts or gets lost.