Conversation Modules > Telco Use Cases

Telco Use Cases

The Whisbi product team has identified 3 use cases of conversations to qualify leads and explain complex value propositions in the telecommunications industry. The first one was found through research in the US and the other two in Europe.

**Use this conversation as an online guided selling tool**

CALL TO ACTION MESSAGE

WELCOME MESSAGE

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FullName

  1. Concise and clear – “ Please provide your name so we can help you better next time.”
  2. Informal – “Help me get your name right next time you pop by”
  3. Rewarding – “Let me register your name so I can offer you more next time you come.”

INPUT: Name and Surname

—-

PhoneNumber

  1. Concise and clear – “Please provide your phone number in case you need more information”
  2. Informal – “What’s your phone number? so that we can send you info you need”
  3. Rewarding – “Our experts will need to call you if you need any help or information.”

INPUT: Phone number

—-

CustomerType

  1. Concise and clear – “I can help you reach the right experts. Are you a business customer?”
  2. Informal – “Are you an individual client? I will put you through to the best experts for you.”
  3. Rewarding – “Business or individual customer?Let me find you the experts who will propose offers made for you”

[I am an individual]. [I am a business customer]

—-END MESSAGE—-

**Use this conversation to distribute the user to the right channel**

CTA COPY

WELCOME COPY

—-

ReachAgent

  1. Concise and clear – “ Do you need assistance to make a purchase or help with your plan?”
  2. Informal –“Need any support or expertise to decide what to get?”
  3. Rewarding – “Do you need support with your mobile plan? help finding the best offers? Talk to one of our agents.”

[Talk to a mobile plan expert]. [Talk to a customer support expert]

—-

CustomerType

  1. Concise and clear – “I can help you reach the right experts. Are you a business customer?”
  2. Informal – “Are you an individual client? I will put you through to the best experts for you.”
  3. Rewarding – “Business or individual customer?Let me find you the experts who will propose offers made for you”

[I am an individual]. [I am a business customer]

—-END MESSAGE—-

**Use this conversation to qualify new leads **

CALL TO ACTION MESSAGE

WELCOME MESSAGE

—-

CustomerStatus

  1. Concise and clear – “I can help you find what you need. Are you already a customer?”
  2. Informal – “I’m here to help. Are you already a customer?”
  3. Rewarding – “Are you an existing customer? You may qualify for special deals.”

[I am a new customer]. [I am already a customer]

—-

NewCustomer >Reason to Switch

  1. Concise and clear – “What more can we offer than your previous provider?”
  2. Informal –“What kind of offer would be a great one for you now?”
  3. Rewarding – “To advise you best, I need to know what would make you choose a plan over another one?”

[Pay less for the same package]. [Better coverage]

INPUT: Other reason to switch provider

—-

FullName

  1. Concise and clear – “ Please provide your name so we can help you better next time.”
  2. Informal – “Help me get your name right next time you pop by”
  3. Rewarding – “Let me register your name so I can offer you more next time you come.”

INPUT: Name and Surname

—-

PhoneNumber

  1. Concise and clear – “Please provide your phone number in case you need more information”
  2. Informal – “What’s your phone number? so that we can send you info you need”
  3. Rewarding – “Our experts will need to call you if you need any help or information.”

INPUT: Phone number

—-

ReachAgent

  1. Concise and clear – “ Do you need assistance to make a purchase or help with your plan?”
  2. Informal –“Need any support or expertise to decide what to get?”
  3. Rewarding – “Do you need support with your mobile plan? help finding the best offers? Talk to one of our agents.”

[Talk to a mobile plan expert]. [Talk to a customer support expert]

—-

 CustomerType

  1. Concise and clear – “I can help you reach the right experts. Are you a business customer?”
  2. Informal – “Are you an individual client? I will put you through to the best experts for you.”
  3. Rewarding – “Business or individual customer?Let me find you the experts who will propose offers made for you”

[I am an individual]. [I am a business customer]

—-END MESSAGE—-