By using this reference guide you will be in control of all the visual aspects of your widget: colors, texts, fonts, imagery and certain button actions.
Before you start customizing your Whisbi widget there are a few things you will need to prepare.
To get started, get the following IDs by requesting them from your designated Customer Success Manager.
This unique ID will allow you to access your account in the Whisbi cloud.
This ID defines which services should be used on the widget (One-to-One and/or One-to-Many).
A seed is an ID which enables the widget to pull all the necessary configurations for your service, like the channel to display in One-to-Many or the telephony and agents configuration for One-to-One.
In the case of a One-to-One service, you only need to provide a primary seed.
For a One-to-Many service, you can provide also a secondary seed if you have a One-to-One service to which you want to send your users to. If provided, the viewers will be prompted to have a One-to-One session, which will be loaded in the same widget.
Media Gallery ID
With this ID you will be able to load your Whisbi library with images and videos which can be used during a session.