One-to-Many is a service that allows a presenter to explain or showcase your products via real-time video while many customers ask questions.
The main features that this service includes are: real-time video, image and video sharing and chatbot.
The chatbot is one of the features of the One-to-Many service. It’s a conversation-like message that appears during the broadcast, leading the user where you want them to go, to either a One-to-One service to talk with an agent or to a specified URL. You can see how to customize the chatbot here.