Engage is a solution that allows a presenter to explain or showcase your products via real-time video while many customers ask questions.
The main features within the Engage solution are: Q&A sessions, Giving likes, Rate the presenter, Moderating viewers to keep your stream brand-safe. On top of the Broadcast you can decide to capture leads with an integrated chatbot functionality (Guide).
The chatbot is one of the features of the Engage solution. It’s a conversation-like message that appears during the broadcast, leading the user where you want them to go, either to directly qualify the lead or talk with an agent or to a specified URL. You can see how to customize the chatbot here.