One-to-Many: Session
Events that trigger when the customer is inside a One-to-Many session
| Name | Description | Required |
|---|---|---|
otmNameEntered
function
| The customer enters their name and proceeds to the broadcast Location: One-to-Many session. Name screen |
Optional |
otmSessionInit
function
|
A One-to-Many session is live and the customer joins the session
Location: One-to-Many session Triggered: The first time a customer sees the live broadcast just after the name screen. |
Optional |
otmSessionStarted
function
|
The live broadcast starts to be displayed on the One-to-Many open sidebar
Location: One-to-Many session Triggered: On Desktop the first time a customer sees the live broadcast just after the name screen. On Mobile the first time a customer manually plays the live broadcast just after the name screen. Returns: – sessionId: Identifier of the current One-to-Many session – cookieGuid: Unique customer identifier |
Optional |
otmMessageSent
function
| The viewer sends a question to the One-to-Many presenter Location: One-to-Many session |
Optional |
otmLiked
function
| The viewer clicks the like button on the One-to-Many widget Location: One-to-Many session |
Optional |
otmMuted
function
| The viewer mutes the One-to-Many broadcast Location: One-to-Many session |
Optional |
otmUnmuted
function
| The viewer unmutes the One-to-Many broadcast Location: One-to-Many session |
Optional |
otmChatbotShown
function
|
The One-to-Many chatbot just appears
Location: One-to-Many session Triggered: Once per session. |
Optional |
otmChatbotClicked
function
| As a response to the One-to-Many chatbot, the viewer has clicked on the button that leads to the One-to-One or the designed URL |
Optional |
otmChatbotDeclined
function
|
As a response to the One-to-Many chatbot, the viewer has clicked on the negative option
Location: One-to-Many chatbot Triggered: Every time a customer clicks this option. | Optional |