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Engage: Start

Events that trigger before the customer has entered on a Engage session

otmBroadcastStarted function A new Engage broadcast starts, or the customer enters a website where a broadcast is currently live. Location: Widget loaded
Triggered: Every time a landing is loaded or reloaded regardless of whether the widget is opened or not.
otmOpened function The One-to-Many sidebar opens Location: Whisbi floating button
Triggered: Every time the Engage sidebar opens regardless from a click on the floating button, an auto open setting or a custom button.
Exceptions: If a customer is already in a session and reloads the landing, this event won’t be triggered again.