Engage: Start
Events that trigger before the customer has entered on a Engage session
| Name | Description | Required |
|---|---|---|
otmBroadcastStarted
function
| A new Engage broadcast starts, or the customer enters a website where a broadcast is currently live. Location: Widget loaded Triggered: Every time a landing is loaded or reloaded regardless of whether the widget is opened or not. |
Optional |
otmOpened
function
| The One-to-Many sidebar opens Location: Whisbi floating button Triggered: Every time the Engage sidebar opens regardless from a click on the floating button, an auto open setting or a custom button. Exceptions: If a customer is already in a session and reloads the landing, this event won’t be triggered again. | Optional |