One-to-One: End
Events that trigger when a One-to-One session has finished
| Name | Description | Required |
|---|---|---|
otoSessionEnded
function
|
The One-to-One session has ended, so the communication between the customer and the agent finishes
Location: One-to-One Session End Exeptions: A transferred call doesn’t trigger this event. Returns: leadGuid |
Optional |
otoSurveyShown
function
| The One-to-One survey appears Location: Survey Returns: leadGuid |
Optional |
CloseSubmittedFeedback
function
|
The customer has closed the widget after sending the survey
Location: Survey Triggered: The customer submits the survey and then clicks on the “Close” button |
Optional |
otoClosed
function
|
The One-to-One sidebar was just closed
Location: Sidebar Triggered: The customer closes the One-to-One sidebar by clicking on the close icon located at the header | Optional |