Sell: Session
Events that trigger when the customer is inside a Sell session
| Name | Description | Required |
|---|---|---|
otoSessionStarted
function
| A Sell session has started, so the customer and the agent can communicate with each other Location: Sell Session Triggered: When both agent and customer are in the room Returns: lead, name, phone, email, extra, kpiGuid |
Optional |
otoMessageSent
function
| The customer sends a message to the agent through the Sell chat. Location: Sell session |
Optional |
otoCallTransferred
function
| The call has been transferred to another agent so the customer reaches the transfer call screen Location: Sell Session Triggered: Agent A transfers a call to agent B | Optional |