One-to-One: Session
Events that trigger when the customer is inside a One-to-One session
| Name | Description | Required |
|---|---|---|
otoSessionStarted
function
|
A One-to-One session has started, so the customer and the agent can communicate with each other
Location: One-to-One Session Triggered: When both agent and customer are in the room Returns: lead, name, phone, email, extra, kpiGuid |
Optional |
otoMessageSent
function
| The customer sends a message to the agent through the One-to-One chat. Location: One-to-One session |
Optional |
otoCallTransferred
function
|
The call has been transferred to another agent so the customer reaches the transfer call screen
Location: One-to-One Session Triggered: Agent A transfers a call to agent B | Optional |