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Sell: Session

Events that trigger when the customer is inside a Sell session

otoSessionStarted function A Sell session has started, so the customer and the agent can communicate with each other Location: Sell Session
Triggered: When both agent and customer are in the room
Returns: lead, name, phone, email, extra, kpiGuid
otoMessageSent function The customer sends a message to the agent through the Sell chat. Location: Sell session Optional
otoCallTransferred function The call has been transferred to another agent so the customer reaches the transfer call screen Location: Sell Session
Triggered: Agent A transfers a call to agent B