The chatbot appears during a One-to-Many session to help send your customers where you want (one-to-one session, purchase page, form…).
There are two main options for the chatbot: send the customer to a
One-to-One session (secondarySeed), or send them to any url you want
(externalURL). Note that the SecondarySeed has preference over the
The chatbot will appear once the minimumTime has passed, and once the customer has asked the minimum number of questions required.
You can learn more about the Chatbot here.
||Time in seconds before the chatbot appears. This setting is combined with minimumChats.||
||Minimum questions required to show the chatbot. This setting is combined with minimumTime.||
||A URL to send the user to when clicking the “yes” CTA. Does not apply if using a secondarySeed||
||The URL of an image to display as the chatbot avatar. Only applies if using externalURL||
||Set to false to keep the One-to-Many widget opened when a user clicks the chatbot link. Otherwise it will close. Only applies if using externalURL||