Texts
The texts specific to the Engage widget
The recommended number of characters are set for the default font. Depending on the font you have chosen for your widget, the number of character that fits well may vary.
| Name | Description | Required |
|---|---|---|
header
String
| The broadcast title. The recommended size for this text is 18 characters. |
Optional |
liveHelpRibbon
String
| The text of the label placed above the agent’s image on the floating button. The recommended size for this text is 15 characters. |
Optional |
floatingButton whisbi.FloatingButtonTextsConfig | An object containing the texts showing up in the floating button |
Optional |
chatbot whisbi.OneToManyChatbotTextsConfig | An object containing the texts showing up in the floating button | Optional |
Chatbot texts
The texts specific to the One-to-Many chatbot.
| Name | Description | Required |
|---|---|---|
firstMessage whisbi.ChatbotFirstMessageConfig | These are the texts that will appear on the first message of the chatbot |
Optional |
secondMessage whisbi.ChatbotSecondMessageConfig | These are the texts that will appear on the second message of the chatbot | Optional |
Chatbot: First message
| Name | Description | Required |
|---|---|---|
body
String
| The main text appearing on the message. This is a personalized message so the {{userName}} tag shall be included on it. |
Optional |
bodyNoName
String
| The main text appearing on the message. This is the alternative version for the anonymous users, without the {{userName}} tag. |
Optional |
yesCTA
String
| An accepting text. It leads the user to the secondarySeed (preferent) or the URL defined on externalURL. |
Optional |
noCTA
String
| A declining text. It leads to showing the secondMessage. | Optional |
Chatbot: Second message
These are the texts that will appear on the second message of the chatbot
| Name | Description | Required |
|---|---|---|
body
String
| The main text appearing on the message. This is a personalized message so the {{userName}} tag must be included on it. |
Optional |
bodyNoName
String
| The main text appearing on the message. This is the alternative version for the anonymous users, without the {{userName}} tag. |
Optional |
yesCTA
String
| An accepting text. It leads the user to the secondarySeed (preferent) or the URL defined on externalURL. | Optional |