Introduction
These are all the specific customization options for Guide/Sell. This will only apply if your Primary seed or Secondary seed belongs to a Guide/Sell service. You can learn more about the Guide/Sell here.
| Name | Description | Required |
|---|---|---|
pin
Boolean
| True to show the PIN code on the bottom corner of the screen. You can learn more about the pin here. |
Optional |
cmb
Boolean
| True to enable the Call Me Back option. Keep in mind that this option requires the configuration of the Outbound Schedule. You can learn more about the Call me back here. |
Optional |
onDesktop whisbi.otoDeviceInboundConfig | An object containing the behavior properties of the widget when the page loads on desktop. |
Optional |
onMobile whisbi.otoDeviceInboundConfig | An object containing the behavior properties of the widget when the page loads on mobile. |
Optional |
customInboundAction
Boolean
| True to not open the phone’s dialer when user clicks the “call now” button. If using this option, you need to use the otoInboundClicked event to trigger the action you want. |
Optional Default: false |
visibilityType
String
| It determines when the floating button is shown.0 to never show the floating button, 1 to always show the floating button, 2 to show the button only during your service’s opening hours, 3 to show the button only when the connected agents are available. It also applies to the widget if the autoOpen property is set to true. |
Optional |
ratingType
String
| Type of rating that will be shown to the user when the Sell session ends. ‘nps-emoji’ to show the Net Promoter Score survey with emojis, ‘nps-dots’ to show the Net Promoter Score survey with dots, ‘service-rating’ to show the survey to evaluate, from 1 to 5 stars, different aspects of the service, or ‘none’ if you don’t want to show any. Learn more about the rating types here. |
Optional |
defaultUserPictures
Array
| If defaultUserPictures is set, the real images of the agents and the name won’t be displayed until the session starts. Instead, a set of images will be displayed. A list of the image URLs is required. |
Optional |
fullSizeWebcam Boolean | True to display a full size webcam when the agent is sharing its webcam during a call session. | Optional Default: true |
form whisbi.OneToOneFormConfig | An object containing the fields showing up in the Sell form. Learn more about the form here. |
Optional |
chatbot
whisbi.OneToOneChatbotConfig
| An object containing all the chatbot related configuration. |
Optional |
schedule whisbi.OneToOneScheduleConfig | An object containing the fields showing up in the Sell schedule form. Learn more about the schedule here. |
Optional |
autoOpen whisbi.otoAutoOpenConfig | An object containing the behavior properties of the Sell widget when the page loads. |
Optional |
texts whisbi.OneToOneTextsConfig | The customizable texts of the Sell Widget |
Optional |
styles whisbi.OneToOneStylesConfig | The styling options for the Sell Widget | Optional |
EXAMPLE
var conf = {
version: '1.33.0',
api: {...},
general: {...},
oneToMany: {...},
oneToOne: {
pin: false,
cmb: false,
onDesktop: {
connectForm: true,
inbound: true
},
onMobile: {
connectForm: false,
inbound: true
},
phoneType: ''
visibilityType: 1,
ratingType: 'nps-emoji',
defaultUserPictures: [],
fullSizeWebCam: true,
autoOpen: {
onDesktop: {
enabled: false,
closeable: true,
},
onMobile: {
enabled: false,
closeable: true,
}
},
texts: {
header: '',
formTitle: '',
liveHelpRibbon: '',
floatingButton: {
default: {
body: 'Do you have questions? Ask me now and get answers within few seconds!',
yesCTA: 'Yes',
noCTA: 'Not now'
},
returning: {
body: 'Can\'t find what you need? Ask me your questions now, I\'m here to help!',
yesCTA: 'Ask now',
noCTA: 'Maybe later'
}
},
outOfHours: {
mainTitle: '',
subTitle: '',
},
thankYou: {
mainTitle: '',
subTitle: '',
}
},
styles: {
body: {
backgroundColor: ''
},
liveHelpRibbon: {
backgroundColor: '',
textColor: '',
},
floatingButton: {
onMobile: {
maxUserPictures: 1
}
}
},
form: {
name: {
visible: true,
mandatory: false,
},
email: {
visible: true,
mandatory: false,
},
phone: {
visible: true,
mandatory: false,
},
conversationalMode: true,
availableCountryCodes: [],
defaultCountryCode: '',
preferredCountryCodes: []
},
chatbot: {
configURL: '',
outOfHoursConfigURL: ''
},
schedule: {
name: {
visible: true,
mandatory: false,
},
email: {
visible: true,
mandatory: false,
},
availableHours: [
[['10:00','17:00']], //Monday
[['10:00','17:00']],
[['10:00','17:00']],
[['10:00','17:00']],
[['10:00','17:00']],
[], //In this case Saturdays are non-working days
[['10:00','13:00'], ['14:00','16:00']] //Sunday
],
timeInterval: 30,
maxBookingRange: 60,
exceptions: {
'01-04-2017': [
['12:00','14:00'],
['16:00','18:00']
],
'25-12-2017': [] //This day will be a non-working day
},
dateFormat: 'dd-mm-yy,
timeFormat: 'HH:mm',
firstDayOfWeek: 1,
emailTo: ''
}
}
};
whisbi.setup(conf);