This documentation is deprecated and is replaced by the update of the ‘Agent Desktop’.
Click here or navigate to the ‘Agent Desktop‘ section in the navigation bar of the Help Center.
If you belong to a Team that handles Chat sessions through Whisbi, you will get new Chat requests through the main screen of One to One.
Chat request – Android view // Chat request – iOS view
Whenever a new Chat request is received, it will appear to all the agents in your team. The first one to tap on it, or the ”Attend next customer”button, a Whisbi chat session will be launched.
Once launched you’ll enter directly to the chat where you’ll be able to send and receive text messages. You also have the option to send direct files to your customers through the + button at the right side of the text field.
Right after accepting a chat request no content is shared to your customer. Learn more about the shareable content by visiting this article.