This documentation is deprecated and is replaced by the update of the ‘Agent Desktop’.
Click here or navigate to the ‘Agent Desktop‘ section in the navigation bar of the Help Center.
Before you start a session, you should familiarize yourself with the settings of the Whisbi app to adjust it to your needs.
To access the settings:
Android: Slide your finger across the screen from left to right or tap the menu button (☰) found at the top left corner. On this sidebar, you’ll find the profile that you’re logged in, the settings button and the sign-out option.
iOS: Tap on the gear icon located in the tab bar. There you will find the settings and the option to sign out of the app.
Settings screen (Android and iOS)
On the settings screen you’ll find:
Under the Preferences section:
- Connection alert: It alerts if you are having a massive cut in your internet connection.
- Lead requests notifications: It notifies you when you have new customers waiting to be attended.
- Customer’s gone alert: This alerts you if your customer has left the web session, you can propose them to connect again. Find how to recover a session in this Help Center article.
Under the Video Walk section:
- Portrait: Defines if the camera will broadcast in portrait or landscape mode. By default, it is enabled so it will broadcast in portrait, with the camera image filling the screen in vertical. This mode offers the best experience in mobile devices.
Once a session has started you can’t change the camera mode. You can only change this mode when you’re not in a session.
- Cameras: The Whisbi application can use the front and rear camera of your device. You can define which one will be used by default by tapping on the edit button located at the top right corner and selecting your preferred one. You can also view the list of external IP cameras in case you have the configuration file for External Cameras.
- Image quality: This allows you to set the quality of the Video Walk streaming. This parameter will affect the performance of the experience. Find how in this Help Center article.
Under the One-to-Many section (available in iOS app):
- Video quality: Here you can choose the quality of the streaming. There are three different quality levels, depending on the bandwidth used to send the image to the viewers: the first will send 1 Mbps, another one will send 1,5 Mbps and the last one, 2 Mbps. This parameter will affect the performance of the experience. Find how in this Help Center article.
- Video size: This setting allows you to choose the most appropriate resolution for your streaming, either 540×960 or 720×1280 pixels. This parameter will affect the performance of the experience. This parameter will affect the performance of the experience. Find how in this Help Center article.
Under the Network section:
- Connectivity Test: Within this setting, you will be able to run a test to check your current connection. The test will tell you if the different features will work as expected. Find more details about the Connectivity Test in this Help Center article.