How to use the Media Gallery
This documentation is deprecated and is replaced by the update of the ‘Agent Desktop’.
Click here or navigate to the ‘Agent Desktop‘ section in the navigation bar of the Help Center.
When you start a Whisbi One-to-One session through a mobile device, no content will be shared by default and you’ll see the following screen:
No media is shared – Android // No media is shared – iOS
Once you choose Media Gallery, you will see the default shared content for your organization. This can either be a Youtube/Vimeo video, a Power Point presentation or an Image.
Media gallery – Android // Media gallery – iOS
Tapping the Folder icon lets you choose another file to share. You can select either from the Whisbi Library, your device’s library or take a photo using your device’s camera.
If you no longer wish to share media files, tap the three dots menu button and click on “Stop sharing”
Media gallery – Android // Media gallery – iOS
Bear in mind that the files that you share through the Media Gallery should fit the size and requirements of the most common displays the customers might use:
- Accepted format files: jpg, png, ppt, pdf
- Required aspect-ratio: 16:9 (vertical)
- Maximum file size: 10 Mb
To offer a better experience, there are also some other recommendations:
- Image size: 558 x 992 px
- Be short, clear and direct with the texts
- Avoid white backgrounds