This documentation is deprecated and is replaced by the update of the ‘Agent Desktop’.
Click here or navigate to the ‘Agent Desktop‘ section in the navigation bar of the Help Center.
If you belong to a Team that handles Chat sessions through Whisbi make sure to have the notifications bar open in Whisbi Desktop.
To do so click on the bell icon at the top right of the screen.
Whenever a new Chat request arrives it will appear to all the agents in your team. The first one to click on it or the “Attend next customer” button will launch the Whisbi Chat session