Agent > Using Whisbi from the browser > FAQ > The PIN doesn't work

The PIN doesn’t work

It may happen that when you receive a call, the PIN you hear from Whisbi is not recognized by the Whisbi Desktop.

This can happen either because:

  • Your customer hung up before you could enter the PIN (the PIN then has expired)
  • Missing permissions for your login
  • A technical issue for that specific call

You can get around the expired PIN by inserting the caller’s phone number in the Whisbi Desktop central box. If a lead exists for that phone number, the session will start.

Otherwise send the following to explaining your issue:

  • The phone number you see on the caller ID
  • A screenshot of Whisbi Desktop with the error message
  • The time this happened
  • Your user ID