How to set your availability
This documentation is deprecated and is replaced by the update of the ‘Agent Desktop’.
Click here or navigate to the ‘Agent Desktop‘ section in the navigation bar of the Help Center.
When you first log into Whisbi Desktop your status will be Available by default, but you will receive calls or chat request depending on the following scenarios:
You have only one team: When you have only one team associated with the call center you chose when you logged in, you will already be available in that team and your status will appear in green on the top right.
- You have two or more teams: None of your teams will be selected by default and your status will appear available but in grey, which means you will not be able to receive any calls or chat requests. You will then have to select one or more teams to change your status to Available in green.
You can also change your status by clicking on the arrow beside your agent name in the upper right corner where a drop-down list will appear and you will able to select your availability.