This documentation is deprecated and is replaced by the update of the ‘Agent Desktop’.
Click here or navigate to the ‘Agent Desktop‘ section in the navigation bar of the Help Center.
For you to start a One-to-One session as an Agent, you have to make sure you have the minimum following requirements:
A computer running the latest version of Google Chrome.
If you intend to use co-browsing you’ll need the Whisbi Share a Webpage Chrome extension that you can download and add from here. This will let you stream web pages seamlessly to your customer, for instance, to fill a form for them.
If you need to share a running application (Windows only) you will need to install theWhisbi Process Module program that you can get from here.
You may need to be an administrator to install a Windows program