How to receive VoIP calls with Whisbi Voice
This documentation is deprecated and is replaced by the update of the ‘Agent Desktop’.
Click here or navigate to the ‘Agent Desktop‘ section in the navigation bar of the Help Center.
With Whisbi you can receive your calls through the Internet, with Voice Over IP (VoIP), instead of using a regular phone line. Find more details on what is the VoIP at Whisbi and why to use it in this Help Center article.
To start using VoIP, you will need a smartphone with the Whisbi Voice application installed. It requires some specific settings to configure the application. Contact your dedicated Customer Success Manager or send an email to firstname.lastname@example.org to get these details.
Once you have Voice installed and configured, the functioning is very straight forward:
1 You have to be logged in the Desktop or the Whisbi mobile application.
2 Open Voice.
3 Make sure it says you are connected on the main screen
Being connected, you are ready to receive calls. When there is an incoming call, a screen with two buttons will show up: the one to the right is to answer the call and the one to the left is to hang it up.
Whisbi Voice incoming call screen (Android and iOS)
During the call, you can mute and unmute the microphone, and you can enable and disable the speaker to use the hands-free functionality. To end the conversation, use the red hang-up button.
In iOS, there is a button to go back from the call screen to the Voice application. Use it in case you need to left the call in the background and continue working with the other application.
Whisbi Voice ongoing call screen (Android and iOS)
To stop receiving VoIP calls, go to the Settings by clicking on the gear icon () of the main screen and switch off the Whisbi Voice option.
At this screen, you will see also your logged username and a link to this Help Center article, in case you need some help to know how to use the application.