How to use the Media Gallery
This documentation is deprecated and is replaced by the update of the ‘Agent Desktop’.
Click here or navigate to the ‘Agent Desktop‘ section in the navigation bar of the Help Center.
When you start a Whisbi Desktop session, the Media Gallery feature will be activated automatically and there will be pre-selected content (pictures, slideshows, etc) being shared.
If you want to change the content you want to share, simply go to and you will be able to select what you want.
Once you click on Browse files the following screen will appear. From here you will be able to select the content. Click on it and use the Share button to make it visible to your customer.
Bear in mind that the files that you share through the Media Gallery should fit the size and requirements of the most common displays the customers might use:
- Accepted format files: jpg, png, ppt, pdf
- Required aspect-ratio: 16:9 (vertical)
- Maximum file size: 10 Mb
To offer a better experience, there are also some other recommendations:
- Image size: 558 x 992 px
- Be short, clear and direct with the texts
- Avoid white backgrounds