Developer/IT > CTI Integration > Integration with Aircall

Integration with Aircall

Create your Aircall Account and configure it.

official Aircall help: https://help.aircall.io/hc/en-gb

Install Aircall App.

on https://dashboard-v2.aircall.io/ install the app Aircall have for the following OS:

Get the Whisbi integration ID

request to Whisbi an Integration ID, Needed for the integration of your Aircall with Whisbi. You will use it for all your account.
example: 79223f5b-45c9-45b5-b460-49ac68531257

Setup Aircall WebHooks

In order to connect Aircall events on Whisbi, we’ll need to setup a couple of Webhooks on Aircall.
go to Aircall integrations panel: https://dashboard-v2.aircall.io/integrations
select webhook integration:

We need to create two WebHooks. The first one will manage the call interaction, and the second one the availability of the agent.

– WebHook #1:

Integration name: Calls
URL: https://api.whisbi.com/api/aircall/{integration_id}/calls    where integration_id is your whisbi integration ID provided on the previous step, for example: https://api.whisbi.com/api/aircall/363e7710-1c8c-4dda-94db-49a909ca54ba/calls
Events: (desactivate everything except the following)
call.answered

– Webhook #2:

Integration name: Status
URL: https://api.whisbi.com/api/aircall/{integration_id}/status    where integration_id is your whisbi integration ID provided on the previous step, for example: https://api.whisbi.com/api/aircall/363e7710-1c8c-4dda-94db-49a909ca54ba/statusEvents (desactivate everything except the following)
call.answered
call.hungup
call.ended
call.transferred
user.opened
user.closed
user.connected

Setup Agents

In order to link the Aircall agent with the Whisbi agent, you need to give the user’s configured email on Aircall to Whisbi.

Test it!

– Check availability:

1. Connect your agent at Whisbi desktop
2. Connect your agent at Aircall App
3. Change your availability on Aircall App

The change should be reflected at the Whisbi Desktop:

– Test a call:

1. Connect your agent at Whisbi desktop
2. Connect your agent at Aircall App
3. Setup a service at whisbi backend where the ddi is the aircall number
4. Make a call from a configured widget to this service.

It Should: call to your Aircall app, and if you answer the call, the session at Whisbi Desktop should start.