The agent can start Engage sessions and communicates with all the viewers via the Broadcast by Whisbi app.
The Broadcast by Whisbi App needs to have access to the domain *.whisbi.com through the ports TCP 80, 443, 1935 (default ports for browsing and real-time video port).
Your network administrator may need to make changes to firewall settings for the broadcasts to reach viewers correctly.
To grant a quality video session it’s essential to meet some network requirements:
- Ping: It measures how long it will take your device to reach the Whisbi systems.
- Bandwidth: Either with a Wifi connection or in 4G, the bandwidth is important to keep a fluent session. It is not a stable value, there are peaks when a big image is sent, for example, and valleys when it’s only a plain text. We’ve calculated an average to define an accurate bandwidth range.