Developer/IT > One-to-One technical information > Hardware and Network Requirements

Hardware and Network Requirements

PC (User workstation)

1 x PC with webcam per agent (laptop or desktop, Windows recommended).

Google Chrome installed.

Whisbi Agent installed. The Whisbi Agent Chrome extension allows you to use the OTO-experience. Click here to visit the Whisbi Agent in the Google Chrome Store.

Access validation

The user device needs internet access via Wi-Fi with no restrictions to the domain *.whisbi.com through ports 80, 443 (default ports for browsing and real-time video), and port 1935 (needed for the Broadcast experience).

Network requirements

To grant a quality video session it’s essential to meet some network requirements:

  • Ping: It measures how long it will take your device to reach the Whisbi systems.
  • Bandwidth: Either with a Wifi connection or in 4G, the bandwidth is important to keep a fluent session. It is not a stable value, there are peaks when a big image is sent, for example, and valleys when it’s only a plain text. We’ve calculated an average to define an accurate bandwidth range.
  • Frames per second: Considering the resolution of the images sent/received by Whisbi, the frames per second will vary according to the bandwidth. The more images you have in a second, the more smooth the video transmission will be. 6 FPS is an optimal frequency for all the Whisbi features and we recommend 8 FPS to ensure a more stable and constant experience.

Recommended values

We present the values recommended by the Whisbi team to ensure run a perfect session. Settings used for this values are 50% image quality configuration, portrait mode for Video Walk and 800x600px resolution for External Cameras.

Whisbi app (on iOS):

Features Ping Bandwidth
Video Walk Maximum: 100 ms
Recommended: 60 ms
Minimum: 3 Mbps
Recommended: 3.5 Mbps
External Cameras Maximum: 125 ms
Recommended: 80 ms
Minimum: 1 Mbps
Recommended: 1.5 Mbps

Whisbi app (on Android):

Features Ping Bandwidth
Video Walk Maximum: 150 ms
Recommended: 100 ms
Minimum: 3 Mbps
Recommended: 3.5 Mbps
External Cameras Maximum: 125 ms
Recommended: 80 ms
Minimum: 1 Mbps
Recommended: 1.5 Mbps