Telephony (PSTN integration)
Telephony integration in Whisbi is available in the following ways:
- Click to Call
It allows the customer to enter their phone number and click a button to request a callback. The flow is like the traditional click-to-call systems: the phone number is sent to the Whisbi system. The system calls the customer and the agent to put them in touch.
- Inbound Call
It allows the customer to dial a phone number. They will call the Whisbi system without having to introduce their phone number. The customer-facing number can be adapted to be local-rate or toll-free if needed.
- Inbound Call on mobile
It allows the customers to call the Whisbi system with just one click. They don’t need to type the phone number. The customer-facing number can be adapted to be local-rate or toll-free if needed.
Telephony can be integrated to work with a call center exchange, or with direct dial numbers (also known as DID or DDI).