Cookies used by Whisbi

As a Whisbi client, when you insert the JavaScript code provided by Whisbi in your website, some cookies will be added to the ones that you already have.

 

When your visitors give their consent to store a whole set of cookies on their devices, you might need to inform them about the third party cookies, what they do and with what purpose.

 

All these generated cookies will be stored in the user's browser under each client's domain. This way, if the same customer visits different websites with the Whisbi widget, the tracking information will be never crossed.

 

The table below describes the cookies used by Whisbi, the function of each cookie and their expiration time:

 

 

Cookie name

Purpose

Expiration Time

_ga

Google Analytics cookie that distinguishes and quantifies the users and allows measurement and statistical analysis.

12 months

_gid

Google Analytics cookie that distinguishes and quantifies the users and allows measurement and statistical analysis.

24 hours

_gat

Google Analytics cookie used to throttle the request rate.

1 minute

cookieGuid

Whisbi cookie that allows tracking the user's journey through the Whisbi experience using a unique ID.

1 year

whisbiButtonImpressions

Whisbi cookie that allows measurement of the Whisbi button impressions.

1 hour

otmBotMessengerStatus

Whisbi cookie that distinguishes the users to offer a customized experience.

1 hour

otmShowChatMessages

Whisbi cookie that manages and controls the One-to-Many chat messages.

1 hour

closedOtmAutoStart

Whisbi cookie that manages the button behaviour in the One-to-Many sessions.

1 hour

chatbotId

Whisbi cookie that manages and controls chatbot versions.

Session

chatbotMessages

Whisbi cookie that stores chatbot messages to recover them after refreshing the website.

Session

chatbotInputs

Whisbi cookie that stores chatbot input values to recover them after refreshing the website.

Session

 

 

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