Cookies used by Whisbi
When your visitors give their consent to store a whole set of cookies on their devices, you might need to inform them about the third party cookies, what they do and with what purpose.
All these generated cookies will be stored in the user’s browser under each client’s domain. This way, if the same customer visits different websites with the Whisbi widget, the tracking information will be never crossed.
The table below describes the cookies used by Whisbi, the function of each cookie and their expiration time:
|Cookie name||Purpose||Expiration Time|
|_ga||Google Analytics cookie that distinguishes and quantifies the users and allows measurement and statistical analysis.||12 months|
|_gid||Google Analytics cookie that distinguishes and quantifies the users and allows measurement and statistical analysis.||24 hours|
|_gat||Google Analytics cookie used to throttle the request rate.||1 minute|
|cookieGuid||Whisbi cookie that allows tracking the user’s journey through the Whisbi experience using a unique ID.||1 year|
|whisbiButtonImpressions||Whisbi cookie that allows measurement of the Whisbi button impressions.||1 hour|
|otmBotMessengerStatus||Whisbi cookie that distinguishes the users to offer a customized experience.||1 hour|
|otmShowChatMessages||Whisbi cookie that manages and controls the One-to-Many chat messages.||1 hour|
|closedOtmAutoStart||Whisbi cookie that manages the button behaviour in the One-to-Many sessions.||1 hour|
|chatbotId||Whisbi cookie that manages and controls chatbot versions.||Session|
|chatbotMessages||Whisbi cookie that stores chatbot messages to recover them after refreshing the website.||Session|
|chatbotInputs||Whisbi cookie that stores chatbot input values to recover them after refreshing the website.||Session|