Security > Cookies used by Whisbi

Cookies used by Whisbi

As a Whisbi client, when you insert the JavaScript code provided by Whisbi in your website, some cookies will be added to the ones that you already have.

When your visitors give their consent to store a whole set of cookies on their devices, you might need to inform them about the third party cookies, what they do and with what purpose.

All these generated cookies will be stored in the user’s browser under each client’s domain. This way, if the same customer visits different websites with the Whisbi widget, the tracking information will be never crossed.

The table below describes the cookies used by Whisbi, the function of each cookie and their expiration time:

Cookie name Purpose Expiration Time
_ga Google Analytics cookie that distinguishes and quantifies the users and allows measurement and statistical analysis. 12 months
_gid Google Analytics cookie that distinguishes and quantifies the users and allows measurement and statistical analysis. 24 hours
_gat Google Analytics cookie used to throttle the request rate. 1 minute
cookieGuid Whisbi cookie that allows tracking the user’s journey through the Whisbi experience using a unique ID. 1 year
whisbiButtonImpressions Whisbi cookie that allows measurement of the Whisbi button impressions. 1 hour
otmBotMessengerStatus Whisbi cookie that distinguishes the users to offer a customized experience. 1 hour
otmShowChatMessages Whisbi cookie that manages and controls the One-to-Many chat messages. 1 hour
closedOtmAutoStart Whisbi cookie that manages the button behaviour in the One-to-Many sessions. 1 hour
chatbotId Whisbi cookie that manages and controls chatbot versions. Session
chatbotMessages Whisbi cookie that stores chatbot messages to recover them after refreshing the website. Session
chatbotInputs Whisbi cookie that stores chatbot input values to recover them after refreshing the website. Session
_gat_whisbiOTOWhisbi cookie that throttles the request rateSession
nameWhisbi cookie that stores the name of the lead after filling in the nameSession
phoneWhisbi cookie that stores the phone number of the lead after filling in the phone numberSession
emailWhisbi cookie that stores the email of the lead after filling in the emailSession
extraWhisbi cookie that stores the comment of the lead if the extra field is being used and filled inSession
phone_typeWhisbi cookie that stores the phone call typeSession
schedDateWhisbi cookie that stores the date of a scheduled call when a call is scheduled on a certain dateSession
countryWhisbi cookie that stores the country prefix of the lead after filling in the phone numberSession
storageAvailableWhisbi cookie that checks if there is a storage available associated with the roomIdSession
chatbotMessagesO2OWhisbi cookie that stores the messages in the chatSession
chatbotGDPRAcceptedWhisbi cookie that stores if the lead accepted the GDPR requirementSession
legalAgreementsWhisbi cookie that stores if the lead accepted the legal agreementSession
roomIdWhisbi cookie that stores the roomId of the lead once a session is bridged between lead and agentSession
transferCallInProgressWhisbi cookie that stores and checks if the transferred call is in progressSession
checkTransferCallsWhisbi cookie that stores and checks the status when a transferred call happensSession