Cookies used by Whisbi
As a Whisbi client, when you insert the JavaScript code provided by Whisbi in your website, some cookies will be added to the ones that you already have.
When your visitors give their consent to store a whole set of cookies on their devices, you might need to inform them about the third-party cookies, what they do and with what purpose.
All these generated cookies will be stored in the user’s browser under each client’s domain. This way, if the same customer visits different websites with the Whisbi widget, the tracking information will be never crossed.
The following table describes the cookies set by Whisbi, the function of each cookie and their expiration time. Note that the cookies with type HTML Local Storage don’t have browser specific expiration time, but the time specified by Whisbi, which is documented in the last column:
| Cookie name | Provider | Category | Purpose | Type | Expiration Time |
| _ga | Statistics | Google Analytics cookie that distinguishes and quantifies the users and allows measurement and statistical analysis | HTTP Cookie | 12 months | |
| _gid | Statistics | Google Analytics cookie that distinguishes and quantifies the users and allows measurement and statistical analysis | HTTP Cookie | 24 hours | |
| _gat | User Experience | Google Analytics cookie used to throttle the request rate | HTTP Cookie | 1 minute | |
| cookieGuid | Whisbi | User Experience | Whisbi cookie that allows tracking the user and recognizing a returning customer to a Whisbi solution using a unique anonymous ID. It is an essential cookie for a few flows in the experience to work properly. | HTML Local Storage | 1 year |
| kpiGuid | Whisbi | User Experience | Whisbi cookie that allows session identification when using the widget | HTML Local Storage | 24 hours |
| whisbiButtonImpressions | Whisbi | User Experience | Whisbi cookie that allows measurement of the Whisbi button impressions. | HTML Local Storage | 24 hours |
| otmBotMessengerStatus | Whisbi | User Experience | Whisbi cookie that remembers the users to offer a customized experience (questions and comments asked by the end-user) | HTML Local Storage | 1 hour |
| otmShowChatMessages | Whisbi | User Experience | Whisbi cookie that manages and controls the One-to-Many chat messages | HTML Local Storage | 1 hour |
| closedOtmAutoStart | Whisbi | User Experience | Whisbi cookie that manages the button behaviour in the One-to-Many sessions | HTML Local Storage | Session |
| chatbotId | Whisbi | User Experience | Whisbi cookie that manages and controls chatbot versions | HTML Session Storage | Session |
| chatbotMessages | Whisbi | User Experience | Whisbi cookie that stores chatbot messages to recover them after refreshing the website | HTML Session Storage | Session |
| chatbotInputs | Whisbi | User Experience | Whisbi cookie that stores chatbot input values to recover them after refreshing the website | HTML Session Storage | Session |
| conversation | Whisbi | User Experience | Stores the pre-lead id generated at the beginning of a conversation and all the nodes of the conversation in order within the selections of the user along it | HTML Session Storage | Session |
| _gat_whisbiOTO | Whisbi | User Experience | Whisbi cookie that throttles the request rate | HTML Local Storage | Session |
| name | Whisbi | User Experience | Whisbi cookie that stores the name of the lead after filling in the name | HTML Local Storage | 24 hours |
| phone | Whisbi | User Experience | Whisbi cookie that stores the phone number of the lead after filling in the phone number | HTML Local Storage | 24 hours |
| Whisbi | User Experience | Whisbi cookie that stores the email of the lead after filling in the email | HTML Local Storage | 24 hours | |
| extra | Whisbi | User Experience | Whisbi cookie that stores the comment of the lead if the extra field is being used and filled in | HTML Local Storage | 24 hours |
| phone_type | Whisbi | User Experience | Whisbi cookie that stores the phone call type (scheduled or real-time) | HTML Local Storage | 24 hours |
| schedDate | Whisbi | User Experience | Whisbi cookie that stores the date of a scheduled call when a call is scheduled on a certain date | HTML Local Storage | 24 hours |
| country | Whisbi | User Experience | Whisbi cookie that stores the country prefix of the lead after filling in the phone number | HTML Local Storage | 24 hours |
| getSessionStorage | Whisbi | User Experience | Whisbi cookie that checks if other tabs of the same domain have information stored in session storage | HTML Local Storage | 24 hours |
| chatbotMessagesO2O | Whisbi | User Experience | Whisbi cookie that stores the messages in the chat | HTML Session Storage | Session |
| chatbotGDPRAccepted | Whisbi | User Experience | Whisbi cookie that stores if the lead accepted the GDPR requirement in the widget. Type of GDPR requirement to be decided by the client | HTML Session Storage | Session |
| legalAgreements | Whisbi | User Experience | Whisbi cookie that stores if the lead accepted the legal agreement | HTML Local Storage | 24 hours |
| roomId | Whisbi | User Experience | Whisbi cookie that stores the roomId of the lead once a session is bridged between lead and agent | HTML Local Storage | 1 hour |
| transferCallInProgress | Whisbi | User Experience | Whisbi cookie that stores and checks if the transferred call is in progress | HTML Local Storage | 24 hours |
| checkTransferCalls | Whisbi | User Experience | Whisbi cookie that stores and checks the status when a transferred call happens | HTML Local Storage | 24 hours |
| otoSessionStarted | Whisbi | User Experience | Check if the event has already been sent | HTML Session Storage | Session |
| otmSessionStarted | Whisbi | User Experience | Check if the event has already been sent | HTML Session Storage | Session |
| otmSessionInit | Whisbi | User Experience | Check if the event has already been sent | HTML Session Storage | Session |
| otmChatbotShown | Whisbi | User Experience | Check if the event has already been sent | HTML Session Storage | Session |
| ChangeOTOSeed | Whisbi | User Experience | Keeps track of the Seed changes: stores just true or false if the user changed the seed through the journey | HTML Local Storage | Local |
| OTOSeedChanged | Whisbi | User Experience | Stores the seed that has been changed through the decisions tree | HTML Session Storage | Session |
| WMute | Whisbi | User Experience | Stores the Mute action value to recover it after refreshing the website in the One-to-Many sessions | HTML Local Storage | 24 hours |
| WRating | Whisbi | User Experience | Stores the User Rating action value to recover it after refreshing the website in the One-to-Many sessions | HTML Local Storage | 24 hours |
| WLike | Whisbi | User Experience | Stores the Like action value to recover it after refreshing the website in the One-to-Many sessions | HTML Local Storage | 24 hours |
| sessionGuid | Whisbi | User Experience | Allows tracking of each Whisbi session using a unique ID | HTML Local Storage | 1 hour |
| leadGuid | Whisbi | User Experience | LeadGuid is a unique identifier that we use to track the current lead. | HTML Local Storage | 1 hour |
| simplyBookDate | Whisbi | User Experience | Whisbi cookie that stores the date of a scheduled call for the SimplyBook API when a call is scheduled on a certain date | HTML Local Storage | 24 hours |
| OTMname | Whisbi | User Experience | Whisbi cookie that stores the name of the lead after filling in the name in the One-to-Many sessions | HTML Local Storage | 1 hour |
| pinSession | Whisbi | User Experience | Whisbi cookie that stores the pin code generated to start a PIN to Whisbi session | HTML Local Storage | 24 hours |
| OTOsession | Whisbi | User Experience | Whisbi cookie that stores and checks if the lead is in a One-to-One session | HTML Local Storage | 24 hours |
| jwplayer | JWPlayer | User Experience | Stores JWPlayer settings | HTML Local Storage | Local |