Installing the Broadcast app
To start broadcasting with the ‘Broadcast by Whisbi‘ app you need a compatible device. Currently, the supported devices are:
- iPad Pro 2019 or later, 11 inch (or higher) with A12X processor and 256 GB capacity, running iOS 12.0 or later
- iPhone X or later, with 128 GB running iOS 12.0 or later
The ‘Whisbi‘ app that includes OTM (One-to-Many) is deprecated and is replaced by the ‘Broadcast by Whisbi’ app. However, the below documentation is still accessible and it should get you started on logging in.
We’ve recently discovered that the latest iOS version 13.1.3 for iPad requires that iPad apps are designed as ‘iPad specific’ or as ‘universal’. From iOS version 13.1.3 forward, apps that are released only as ‘iPhone’ apps are no longer supported.
The Whisbi OTM app version 2.12.0 was published as an iPhone app. It is not compatible with the latest iPad iOS 13.1.3. For customers using iPads with this iOS version, this will result in not being able to broadcast.
We recommend retaining iPad iOS at version 13.1.2 or lower to continue broadcasting with Whisbi OTM version 2.12.0. Alternatively, we recommend to broadcast using Whisbi OTM on iPhone X or later, running on iOS 11+.
Android 5.0+ Download the App from the Google Play Store. Or find the app in Google Play Store by searching for “Whisbi”.
As soon as you open the app and login you’ll be asked to select the call center you are in and move to the One-to-Many tab.
The call center selection will only appear when you have access to more than one. Otherwise the call center selection won’t appear at all.
Whisbi App – Android
Once you have moved to the One-to-Many tab you will see the list of available channels. By tapping on one of them you will more to the preparation screen where your camera will open.
Bear in mind that by doing so, a message will appear on your website, where the One-to-Many widget is placed, informing your clients that a broadcast is about to begin.