To edit a user go to Whisbi Deck and from the top right corner hover over your name and click on “Settings“.
On the left side click on “Manage users” and then simply click on the name of the user. It will expand and will show the following options:
- Remove the user
- Change the role from the drop-down menu
- Edit the phone number
- Edit the CTI extension
- Remove/Assign Whisbi Desktop license to an Administrator/Analyst
- Choose to use the profile picture of the agent on your website in the floating button