Manage your block words
You can block words from being displayed to your agents during a chat interaction. To do so, go to Whisbi Deck and from the top right corner hover your mouse over your name and click on “Settings“.
Once there click “Account settings” followed by “Show advanced settings“. Scroll down the page until you see the “Forbidden words filter“
From this menu you can add words to be filtered in the chat. Your agents will see asterisks instead of the words. You can import the list using a CSV file. Make sure the first column includes the words you wish to be blocked.