Notifications – Agent Android

Context

A mobile push notification is a message sent by an application to a customer’s mobile device. They are typically used to deliver product updates, reminders, and any information that requires special attention, or needs to be actioned quickly.

Problem

Agents are constantly looking at their open phone screen to see if new customer requests are coming in through the Agent by Whisbi Android app. Agents who are constantly looking at their phone screen are generally less productive and focused. At the same time, they could do other activities like serving real customers coming to a dealership or retail shop.

Solution

The notification system of the Agent by Whisbi Android app brings real-time awareness to the agents about incoming customer requests or scheduled calls. Because of this, the agent can engage in other activities and not have to miss incoming customer requests in the app.