A conversation with a lead often ends with a result, no matter the ending. The ending could vary from a sale, no sale or to invalid calls or leads.
Agent managers want to be able to quantify results and analyse data to improve performance and manage the expectations of the upper management.
An integrated solution within the agents’ workflow that captures and stores results, so that the agents and managers can keep track of their performance and run an analysis.
It is needed to set a result before ending a session with a customer
1. Click on ‘Set Result’ and choose a category. In this case choose between a sale, no sale or invalid:
2. Choose the specific result to continue:
3. Confirmation on the set result: