Set results – Agent Android

Context

A conversation with a lead often ends with a result, no matter the ending. The ending could vary from a sale, no sale, or invalid calls or leads.

Problem

Agent managers want to be able to quantify results and analyze data to improve performance and manage the expectations of the upper management.

Solution

An integrated solution within the agents’ workflow that captures and stores results, so that the agents and managers can keep track of their performance and run an analysis.

Requirement

It is needed to set a result before ending a session with a customer

• Click on ‘Set Result’ and choose a category. In this case choose between a sale, no sale, or invalid: 
  

• Choose the specific result to continue:
  

• Confirmation of the set result: