Share Webcam – full size video experience in widget

Context:

Customer experience is greatly enhanced by real-time, direct and personal experience. Video allows agents to easily be empathetic and personalised during the sales process, through body language and facial expression.

Problem:

The widget is not fully utilized to display the Agent view. The size of the video may not be large enough to use the full potential of your personal video chat experience.

Solution:

There is a new configuration available that allows Agent video to be displayed in full size of the widget, making the real-time video conversation even more realistic and beneficial.

How to configure?

Please talk to your Customer Success Manager or send an e-mail to support@whisbi.com

Web camera settings comparison:

Widget view without chat:

Full-widget size of the agent video with blurred background without chat:

Full-widget size of the agent video without chat:

The small size of the agent video in circle format without chat:

Widget view with chat:

Full-widget size of the agent video with blurred background with chat:

Full-widget size of the agent video with chat:

The default size of the agent video with chat:

End-user workflow:

  1. End-user clicks on the call to action on your website.
  2. End-user chooses to be connected to an agent
  3. End-user chooses to be connected to an agent right away
  4. The user waits for an agent to answer
  5. When an agent’s camera is turned off. The end-user sees the avatar of the agent
  6. The agent has turned on their webcam. End-user sees a full-size video of the agent and can open the chat

  7. End-user has opened the chat
  8. Call ended, end-user answers customer survey
  9. End-user can continue to browse on your website