Trend & KPI Charts
The Trend & KPI Charts section of the Sell Dashboard show specific metrics to understand further how your accounts are performing. There are five Sell charts to consider:
Trend Charts: Trend charts shows the trend for the number of leads, valid leads, and conversions over time. This Chart can also be displayed by day, weekday, and on an hourly basis.
Leads by Device Charts: This chart shows the number of leads by each device type including Mobile, Desktop, Tablets, amongst others during the time period selected.
Net Promoter Score Chart: This chart rates the likelihood that users would recommend the service to others from -100 to 100 during the time period selected.
Valid & Unvalid Leads Chart: This chart shows the number and percentage of valid and unvalid leads for a a given account during the time period selected.
Queue Chart: This chart shows the percentage of calls that went into queue because all agents were busy at the time of issuing the call during the time period selected.