WGA

Events that trigger while interacting with the chatbot

NameDescriptionRequired
conversationInitThe customer has initiated a new conversation.
Triggered: Just after the preleadId has been created and before displaying the conversation.
Returns:
{
“conversationId”: “”,
“preLeadId”: “”,
“waitingResponse”: boolean,
“cookieGuid”: “”,
“kpiGuid”: “”
}		Optional
conversationModuleFetchedThe conversation requests a new module.
Triggered: Just after a new module has been requested but before displaying it in the Widget.
Returns:
{
“conversationId”: “”,
“preLeadId”: “”,
“waitingResponse”: boolean,
“cookieGuid”: “”,
“kpiGuid”: “”,
“module”: {
“moduleId”: “”,
“moduleType”: “”,
“moduleName”: “”
}
}		Optional
conversationPreLeadAssignedThe customer requests a session.
Triggered: Just after the session has been requested.
Returns:
{
“conversationId”: “”,
“preLeadId”: “”,
“leadId”: “”,
“waitingResponse”: boolean,
“cookieGuid”: “”,
“kpiGuid”: “”
}		Optional