Schedule (Book a call by Customer)
- Lead appears in the Requests tab. The agent clicks on the lead
- The call is received by the customer
- The call is recevied by the agent and they can talk to each other.
- On the Agent UI side, we receive bridging status
- For a moment it looks as it is calling again because we can listen to the waiting locution
- After a while, it fails and displays “Customer did not answer the call”
- If neither of agent or customer hung up the call, is not hung up for the other person automatically